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💰 RETURN, REFUND & CANCELLATION POLICY

💰 RETURN, REFUND & CANCELLATION POLICY

Last Updated: 17 July 2026

Effective Date: 01 August 2026

At BOOKESH, we follow an Open Box Delivery and No-Return/No-Refund policy for physical books after delivery acceptance.

Because our platform may offer new and pre-owned books, buyers are provided an opportunity to open and inspect the book at the time of delivery, in the presence of the delivery personnel.

The buyer is responsible for carefully checking the delivered book before accepting the delivery.

1. 📦 OPEN BOX DELIVERY

All eligible physical book orders placed through BOOKESH may be delivered under an Open Box Delivery process.

At the time of delivery, the buyer should:

  1. Open the package in the presence of the delivery personnel.
  2. Check the book received.
  3. Verify that it is the book ordered.
  4. Check the visible physical condition of the book.
  5. Check for major defects such as missing substantial pages or a materially incorrect book.
  6. Verify the edition or other important details where applicable.
  7. Raise any genuine and immediately identifiable issue before accepting the delivery.

The purpose of Open Box Delivery is to give the buyer an opportunity to inspect the product before accepting it.

2. ❌ NO RETURN AFTER DELIVERY ACCEPTANCE

Once a physical book has been inspected and accepted by the buyer, BOOKESH will generally not accept any return of that book or provide a refund or replacement merely because the buyer later changes their mind or is dissatisfied with the book.

This applies to:

  • New books
  • Pre-owned/second-hand books
  • Books sold by participating sellers
  • Books supplied through participating bookstores

Therefore, buyers should carefully inspect the book before accepting the delivery.

3. ⚠️ BUYER'S RESPONSIBILITY AT THE TIME OF DELIVERY

The buyer is responsible for checking the book before accepting the delivery.

The buyer should verify, as reasonably possible:

📚 Book Identity

Whether the delivered book is the same book that was ordered.

📖 Physical Condition

Whether the book has any immediately visible major damage or defect.

📄 Pages

Whether there is any obvious substantial missing-page issue that can reasonably be identified during inspection.

📝 Edition

Where the edition is an important part of the listing, whether the delivered edition corresponds with the order.

📦 Package & Product

Whether the package and book appear to correspond with the order.

4. 🚨 WHAT IF THE BOOK IS NOT ACCEPTABLE?

If the buyer discovers a genuine and materially significant issue during Open Box Delivery, the buyer should immediately inform the delivery personnel before accepting the delivery.

The buyer should not simply accept the package and subsequently request a return based on an issue that was reasonably discoverable during the Open Box inspection.

Where the issue is verified and the applicable delivery process permits rejection, the order may be refused/rejected at the time of delivery in accordance with BOOKESH's operational process.

5. 📦 DELIVERY ACCEPTANCE

By accepting the physical delivery after having the opportunity to inspect the book, the buyer acknowledges that:

The buyer has received an opportunity to inspect the physical book before acceptance and has accepted the delivery.

After acceptance, the order will generally be treated as completed and non-returnable/non-refundable, subject to applicable law and any specific rights that cannot legally be excluded.

6. ❌ NO CHANGE-OF-MIND RETURNS

BOOKESH does not generally accept returns or refunds merely because the buyer:

  • Changed their mind;
  • No longer needs the book;
  • Purchased the wrong book;
  • Decided they do not want the book;
  • Found another book they prefer;
  • Did not like the book after accepting delivery;
  • Expected a different appearance;
  • Does not want a used book after accepting it;
  • Wants to return the book for personal preference.

For this reason, buyers should carefully review the listing information before ordering and inspect the book during Open Box Delivery.

7. ♻️ PRE-OWNED BOOKS

Pre-owned books are previously used products and may naturally contain signs of previous use.

These may include:

  • Highlighting
  • Underlining
  • Writing
  • Folded pages
  • Cover wear
  • Minor marks
  • Age-related wear
  • Previous owner's markings
  • Other ordinary signs of use

Such characteristics do not automatically constitute a defect.

Buyers should review the condition information and inspect the book during Open Box Delivery.

8. 🆕 NEW BOOKS

New books should also be inspected during Open Box Delivery.

The buyer should check for any immediately identifiable material issue before accepting the delivery.

Once the buyer has inspected and accepted the delivery, the order will generally be treated as completed and non-returnable/non-refundable, subject to applicable law.

9. 🚚 DELIVERY PERSONNEL

The delivery personnel is present primarily to facilitate delivery and, where applicable, the Open Box Delivery process.

The delivery personnel is not responsible for determining the legal validity of a complaint or deciding whether a refund should be issued.

Where a buyer identifies an apparent issue during inspection, the delivery personnel may record or communicate the issue according to the applicable delivery process.

BOOKESH may subsequently review the matter where necessary.

10. 📸 EVIDENCE OF DELIVERY

For operational, security, and dispute-resolution purposes, BOOKESH or its authorised delivery/service partners may maintain appropriate delivery records, subject to applicable law.

Such records may include:

  • Order information
  • Delivery status
  • Time/date of delivery
  • Delivery confirmation
  • Photographs or other delivery evidence where applicable

Buyers may also be advised to record the Open Box inspection where reasonably possible.

11. ❌ AFTER THE DELIVERY PERSON LEAVES

Once:

Package opened → Book inspected → Delivery accepted → Delivery completed

the buyer should not subsequently request a return or refund for an issue that was reasonably identifiable during the Open Box inspection.

BOOKESH will generally not accept such requests.

However, this policy does not intend to exclude any mandatory legal right, remedy, or protection that may apply under applicable law.

12. 💳 REFUND POLICY

BOOKESH generally does not provide refunds for physical books after delivery acceptance.

A refund will not ordinarily be issued merely because:

  • The buyer does not like the book;
  • The buyer changes their mind;
  • The buyer no longer requires the book;
  • The buyer expected a different condition;
  • The buyer failed to inspect the book during Open Box Delivery.

Any refund that may be legally required will be handled in accordance with applicable law.

13. ❌ REPLACEMENT POLICY

BOOKESH generally does not provide replacement of a physical book after delivery acceptance.

Where an issue is identified during Open Box Delivery, the buyer should immediately raise the issue before accepting the delivery.

Any action taken in such a situation will depend on:

  • Nature of the issue;
  • Order details;
  • Listing information;
  • Available evidence;
  • Seller information;
  • Delivery records;
  • Applicable law.

14. 🛑 CANCELLATION BEFORE DELIVERY

Cancellation requests should be made as early as possible.

Once an order has been processed, packed, dispatched, or handed over for delivery, cancellation may no longer be available.

If an order is already out for delivery, the buyer should follow the applicable delivery process.

A buyer should not intentionally place an order with the intention of refusing delivery without a genuine reason.

Repeated misuse of the ordering or delivery process may result in account restrictions, subject to applicable law.

15. 💰 PAYMENT FAILURE / DUPLICATE PAYMENT

If a payment is deducted but the order is not successfully created due to a technical or payment-processing issue, BOOKESH may coordinate with the relevant payment provider.

If the same order is accidentally charged more than once, the duplicate transaction may be investigated and an eligible amount may be refunded.

16. 🏪 THIRD-PARTY SELLERS & BOOKSTORES

Where a book is supplied by an independent seller or bookstore through BOOKESH, the seller/bookstore remains responsible for providing accurate information about the listed book.

BOOKESH may facilitate the marketplace and delivery process, but the exact responsibilities of the seller may also be governed by the applicable Seller Policy or Seller Agreement.

17. 📝 TEST & ASSESSMENT SERVICES

Fees paid for BOOKESH tests, assessments, or institutional testing services are governed by the applicable service terms or agreement.

Once a test or assessment has been conducted or the agreed service has substantially been delivered, fees will generally not be refundable merely because:

  • A student received a low score;
  • The student did not achieve the expected rank;
  • The student was dissatisfied with their performance;
  • The expected academic outcome was not achieved.

Separate terms may apply to coaching institutes and institutional customers.

18. ⚖️ STATUTORY RIGHTS

This Policy is intended to establish BOOKESH's normal commercial return and refund process.

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right, statutory remedy, or legal protection that cannot lawfully be excluded under applicable Indian law.

Where applicable law requires BOOKESH to provide a remedy, that requirement will prevail.

19. 🚫 FRAUDULENT OR ABUSIVE CLAIMS

BOOKESH may investigate suspicious or fraudulent return/refund claims.

Examples may include:

  • False claims regarding delivery;
  • Intentionally damaging a product after delivery;
  • Returning a different book;
  • Manipulating delivery evidence;
  • Repeatedly abusing the refund process;
  • Providing knowingly false information.

Where appropriate and legally permissible, BOOKESH may restrict the relevant account or take other appropriate action.

20. 📞 CUSTOMER SUPPORT

For any issue identified during delivery, the buyer should immediately communicate the issue through the delivery process and contact BOOKESH if required.

BOOKESH Support

📧 Email: bookeshonline@gmail.com

📞 Phone: +91 82988 27705

Please keep your:

  • Order ID
  • Registered mobile number
  • Product information
  • Delivery details
  • Relevant photographs/videos

available when contacting us.

21. IMPORTANT NOTICE TO BUYERS

PLEASE INSPECT BEFORE YOU ACCEPT.

BOOKESH strongly recommends that every buyer:

OPEN → INSPECT → VERIFY → ACCEPT

Do not accept a physical book without checking it when Open Box Delivery is available.

Once the book has been inspected and accepted, BOOKESH's standard policy is that the order is final and the book cannot subsequently be returned or refunded, subject always to applicable law.

22. POLICY UPDATES

BOOKESH may update this Return, Refund & Cancellation Policy from time to time due to:

  • Changes in services;
  • Changes in business processes;
  • Changes in applicable law;
  • Seller arrangements;
  • Delivery processes;
  • Operational requirements.

The latest version published on this page will apply to transactions made after its effective date, subject to applicable law.

📚 BOOKESH

Learn. Test. Improve. Reuse.

Every Book Deserves a New Reader.

Support:

📧 bookeshonline@gmail.com

📞 +91 82988 27705