🔐 BOOKESH — PRIVACY POLICY

Last Updated: 17 July 2026

Effective Date: 01 August 2026

At BOOKESH, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how BOOKESH (“BOOKESH”, “we”, “us”, or “our”) may collect, use, store, process, disclose, and protect information when you access or use our website, platform, products, services, tests, assessments, and related features.

By using BOOKESH, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Policy, please discontinue use of the relevant BOOKESH services.

1. ABOUT BOOKESH

BOOKESH is an education-focused digital platform that may provide or facilitate:

📚 New and pre-owned books

♻️ Used-book buying and selling

🏪 Local bookstore discovery

📝 Study materials and educational resources

🎯 Online and offline tests

🏫 Coaching-institute assessments

📊 Student performance reports

🤖 AI-enabled features

🤝 Educational and institutional services

Different services may require different types of information.

2. INFORMATION WE MAY COLLECT

Depending on how you use BOOKESH, we may collect the following categories of information.

👤 A. Personal Information

This may include:

Name
Email address
Mobile number
Age/date of birth where required
Gender where voluntarily provided and necessary
Address
City, state, and PIN code
Account/login information
Other information voluntarily provided by you

We only seek information that is reasonably necessary for the relevant service or purpose.

🛒 B. Order & Transaction Information

When you purchase or sell a product through BOOKESH, we may process information such as:

Order details
Product details
Seller details
Delivery address
Billing information
Transaction status
Refund information
Payment-related reference numbers

Where payments are processed by third-party payment providers, payment information may be handled according to the provider's own policies and security practices.

3. SELLER INFORMATION

If you list books or other permitted products on BOOKESH, we may collect information necessary to:

Create and manage your seller account
Publish your listing
Communicate with buyers
Process orders
Facilitate delivery
Handle disputes
Prevent fraud
Comply with legal requirements

Some seller information may be visible to other users where reasonably necessary for marketplace operations.

BOOKESH will not intentionally publish sensitive personal information that is not necessary for the relevant service.

4. BOOKSTORE INFORMATION

For bookstores using BOOKESH, we may collect and display business-related information such as:

Business name
Business location
Contact details
Business hours
Book categories
Photographs
Services offered
Other information provided for business listing purposes

Business information intended for public display may be visible to website visitors.

5. TEST & ASSESSMENT INFORMATION

If you participate in a BOOKESH test or assessment, we may collect information such as:

Student name
Student ID or registration ID
Institute name
Test information
Answers/responses
Score
Percentage
Ranking
Subject/topic performance
Test completion information
Time-related assessment information
Other information required for conducting or reporting the assessment

Where tests are conducted for a coaching institute or educational organisation, the relevant institute may provide or receive certain student information according to the applicable arrangement and law.

6. HOW WE USE TEST DATA

Assessment information may be used to:

Conduct tests
Generate results
Prepare performance reports
Generate rankings
Provide performance insights
Help institutes manage assessments
Identify technical or test-related issues
Prevent malpractice or manipulation
Improve assessment services
Maintain records
Comply with applicable legal obligations

Test data will not be used for unrelated purposes merely because it has been collected.

7. DEVICE & TECHNICAL INFORMATION

When you access BOOKESH, certain technical information may be automatically collected, depending on our technology configuration.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Referring pages
Access times
Interaction information
Error logs
Performance information

This information may be used for security, analytics, troubleshooting, and improving the platform.

8. COOKIES & SIMILAR TECHNOLOGIES

BOOKESH may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Maintain sessions
Understand website usage
Improve performance
Measure traffic
Improve user experience
Support relevant analytics

Some cookies may be provided by third-party services used by BOOKESH.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. ANALYTICS

BOOKESH may use analytics and website-performance tools to understand how visitors use the platform.

These tools may collect technical and usage information such as:

Pages visited
Device/browser information
Approximate location
Interaction patterns
Traffic sources
Session information

Analytics information helps us understand website performance and improve BOOKESH.

Where third-party analytics services are used, their processing may also be governed by their respective privacy policies.

10. HOW WE USE YOUR INFORMATION

We may use collected information for legitimate and necessary purposes, including:

🛍️ Providing Services

To process orders, listings, bookings, tests, and other requested services.

📩 Communication

To send service-related messages, order updates, test notifications, security alerts, and support communications.

🎯 Assessment

To conduct tests and generate results and performance reports.

🔐 Security

To detect fraud, abuse, unauthorised access, and security threats.

📊 Improvement

To analyse usage and improve BOOKESH products and services.

🤖 Technology

To operate and improve AI-enabled and automated features.

⚖️ Legal Compliance

To comply with applicable laws, regulations, legal requests, and lawful authorities.

11. AI-BASED FEATURES

BOOKESH may use artificial intelligence and automated technologies for features such as:

📚 Book identification

🔍 Information extraction

📝 Listing assistance

📊 Data analysis

🎯 Recommendations

⚙️ Other platform automation

AI systems may process information necessary to provide these features.

AI-generated information may occasionally be inaccurate. Users should verify important information before relying on it.

BOOKESH will not represent AI-generated information as guaranteed or error-free.

12. INFORMATION SHARING

BOOKESH may share information with appropriate parties where necessary to provide services or comply with applicable law.

These parties may include:

💳 Payment Providers

To process transactions and refunds.

🚚 Logistics Partners

To deliver physical products.

🏪 Sellers / Bookstores

Where necessary to fulfil marketplace transactions.

🏫 Educational Institutions

Where necessary to provide agreed test or assessment services.

💻 Technology Providers

For hosting, infrastructure, analytics, communication, security, and other technical services.

⚖️ Legal / Regulatory Authorities

Where disclosure is required or permitted by applicable law.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

13. WE DO NOT SELL YOUR PERSONAL INFORMATION

BOOKESH does not intend to sell users' personal information as a commercial product.

Where third-party service providers process information on our behalf, their access should be limited to the purposes necessary to provide the relevant service, subject to applicable arrangements and law.

14. PAYMENT INFORMATION

Payments may be processed through authorised third-party payment gateways.

Depending on the payment method and provider, BOOKESH may receive transaction-related information such as:

Transaction ID
Payment status
Amount
Payment method category
Refund status

Complete card, banking, or other payment credentials may be handled directly by the relevant payment service provider rather than stored by BOOKESH.

Users should also review the applicable payment provider's privacy policy.

15. DATA SECURITY

BOOKESH takes reasonable measures designed to protect information against unauthorised access, misuse, loss, alteration, or disclosure.

Security measures may include appropriate technical, administrative, and organisational safeguards.

However:

No online platform or internet transmission can be guaranteed to be completely secure.

Therefore, BOOKESH cannot guarantee absolute security of information.

Users are also responsible for protecting their account credentials and devices.

16. DATA RETENTION

We may retain personal information for as long as reasonably necessary for:

Providing services
Maintaining accounts
Processing transactions
Conducting assessments
Maintaining business records
Resolving disputes
Preventing fraud
Meeting legal obligations
Protecting legitimate interests
Other lawful purposes

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal or operational requirements.

17. STUDENTS & MINORS

BOOKESH may be used by students, including students who may be minors.

Where a service involves a minor and applicable law requires parental/guardian involvement or consent, BOOKESH will seek to follow the applicable requirements.

Parents or legal guardians may contact BOOKESH regarding information relating to a minor where they have the appropriate authority to make such a request.

BOOKESH does not knowingly seek unnecessary personal information from children.

18. PARENT / GUARDIAN REQUESTS

A parent or legal guardian may contact BOOKESH regarding:

Access to information
Correction of information
Deletion requests
Questions about a minor's use of BOOKESH
Other privacy concerns

We may request reasonable information to verify the identity and authority of the person making the request.

19. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including:

Right to access information
Right to correction
Right to update inaccurate information
Right to request deletion where legally applicable
Right to withdraw consent where processing is based on consent
Right to raise a grievance
Other rights available under applicable data-protection law

Certain information may need to be retained where required by law or for legitimate purposes.

20. HOW TO REQUEST CORRECTION OR DELETION

If you want to request correction, updating, or deletion of personal information, contact us through:

📧 bookeshonline@gmail.com

Please include:

Your name
Registered email/mobile number
Description of your request
Relevant account/order/test information where applicable

We may need to verify your identity before processing the request.

21. DATA OF INSTITUTE STUDENTS

Where BOOKESH provides assessment services to a coaching institute or educational organisation, the institute may provide certain student information to BOOKESH for the purpose of conducting the assessment.

The institute is responsible for providing information and obtaining permissions/consents where required by applicable law.

BOOKESH will process such information for the purposes agreed with the relevant organisation and applicable law.

22. TEST PERFORMANCE DATA

Test performance information may be shared with:

The student
Authorised parent/guardian where applicable
The participating coaching institute
Authorised educational personnel
Other parties where legally required or authorised

Public leaderboards or rankings, where used, should be designed to minimise unnecessary disclosure of personal information.

23. THIRD-PARTY SERVICES

BOOKESH may use third-party providers for:

Hosting
Cloud infrastructure
Payments
Logistics
Analytics
Communication
Security
AI services
Maps
Customer support
Other technical services

These providers may process information on behalf of BOOKESH or independently according to their applicable arrangements.

BOOKESH does not control the privacy practices of independent third-party websites or services.

24. EXTERNAL LINKS

BOOKESH may contain links to external websites.

Once you leave BOOKESH and visit another website, that website's privacy policy will apply.

We recommend reviewing the privacy policy of every third-party service you use.

25. USER-GENERATED CONTENT

If you submit:

📷 Book photographs

📝 Reviews

💬 Comments

📚 Listings

🏪 Business information

📄 Other content

some of that information may become publicly visible depending on the feature.

Do not upload sensitive personal information unnecessarily.

You are responsible for ensuring that your submitted content does not violate another person's privacy or intellectual-property rights.

26. MARKETING COMMUNICATIONS

Where permitted by applicable law, BOOKESH may send information about:

New services
Offers
Books
Tests
Educational opportunities
Platform updates
Partnerships

You may opt out of promotional communications where an appropriate unsubscribe mechanism is available.

Service-related communications may still be sent where necessary to provide the requested service.

27. DATA BREACHES & SECURITY INCIDENTS

If BOOKESH becomes aware of a personal-data security incident requiring action or notification under applicable law, BOOKESH will take appropriate steps in accordance with applicable legal requirements.

This may include investigation, containment, remediation, and required notifications.

28. INTERNATIONAL DATA PROCESSING

Some technology or service providers used by BOOKESH may process information from locations outside India.

Where personal information is transferred or processed outside India, BOOKESH will seek to comply with applicable legal requirements.

29. BUSINESS TRANSFERS

If BOOKESH is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate safeguards and notices will be provided.

30. ACCOUNT DELETION

If account deletion functionality is available, users may request deletion through the relevant account settings or by contacting BOOKESH.

Deletion may not immediately remove information that BOOKESH is legally required or legitimately required to retain.

31. PRIVACY OF SELLERS & BOOKSTORES

Sellers and bookstores should avoid providing unnecessary sensitive personal information in public listings.

BOOKESH may display business or listing information necessary for marketplace functionality.

Users should not publish:

Personal identification numbers
Passwords
Banking credentials
Payment-card details
Private documents
Sensitive personal information

in public listings or reviews.

32. USER RESPONSIBILITY

Users are responsible for:

Providing accurate information
Keeping account information updated
Protecting passwords
Avoiding unnecessary disclosure of personal information
Not sharing another person's information without lawful authority
Following applicable laws

BOOKESH cannot be responsible for personal information that users voluntarily publish publicly or share with third parties outside BOOKESH's control.

33. CHANGES TO THIS PRIVACY POLICY

BOOKESH may update this Privacy Policy when necessary due to:

Changes in law
New services
Technology changes
Business changes
Security requirements
Changes in data-processing practices

The updated version will be published on this page with a revised “Last Updated” date.

34. GRIEVANCE REDRESSAL

If you have a privacy-related complaint, concern, or request, please contact:

BOOKESH Privacy & Grievance Team

📧 Email: bookeshonline@gmail.com

📞 Phone: +91 82988 27705

Please provide sufficient information for us to understand and investigate your concern.

Where required by applicable law, BOOKESH will follow applicable grievance-resolution timelines and procedures.

35. CONTACT US

For privacy questions, data requests, account-related concerns, or other privacy matters:

BOOKESH